We can provide...

Customized guides to departmental/company practices
Policy and procedure manuals
Guided self-study

Examples of past projects

Quick-start guides for laboratory techniques

Deliverables: Documents describing departmental best practice in laboratory techniques such as weighing, pipetting, etc.

Audience: Laboratory scientists

Legal laboratory notebook module

Deliverables: Self-study training module with activities to complete under the guidance of a one-on-one trainer.

Audience: New or transferring laboratory scientists in FDA-regulated work environment

Onboarding guide

Deliverables: Document describing onboarding process and company/departmental policy and procedures.

Audience: New clinical liaison field personnel

Phone and voice mail guide

Deliverables: Document describing policies and procedures for phone and voice mail system.

Audience: Phone system area coordinators

Secretary's policy and procedures manual

Deliverables: Print document organizing policies and procedures in alignment with secretaries' job responsibilities.

Audience: Administrative personnel

Customer relations policy and procedures manual

Deliverables: Research and documentation of procedures for responding to customer complaints and concerns; presented procedures based on an overall pattern for appropriate responses.

Audience: Call center for photo-processing complaints

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