Client profile

Our clients are people who work in dynamic or regulated business environments where it is critical to keep job performance competitive and stay current with changes in the business environment.

Client list

Pharmaceutical industry

Burroughs Wellcome, Inc.
Catalytica Pharmaceuticals, Inc.
Glaxo, Inc.
Glaxo Wellcome, Inc.
Pfizer, Inc.
Triangle Pharmaceuticals, Inc.
A clinical research organization (CRO)

Medical devices

Boston Scientific, Inc.

Insurance industry

BlueCross BlueShield of North Carolina
Provident Mutual

Related health care

Vision Optics, Inc.

Other businesses

ICS Multimedia
Qualex Photofinishing
NC Museum of Life and Science

Not-for-profit organizations

Durham Public Schools
Duke Memorial Methodist Church
Immaculata Catholic School
Indian Creek School, Severna Park, MD
Unitarian Universalist Congregation of Columbia, MD
The James and Anne Robinson Foundation

International Society of Performance Improvement, Potomac Chapter

International Society of Performance Improvement, Carolinas Chapter

International Society of Performance Improvement, International Chapter

What our clients do

Research and development

Group directors
Research project managers
Laboratory training coordinators

Field personnel

Account managers
Field sales representatives
Call center representatives
Field medical liaisons


Supervisors, managers, and directors
Administrative coordinators


Regulatory compliance
Legal counsel
Human resources
Sales, Management, and Corporate trainers

What our clients say

Group Director, Quality Assurance

"Jean uses an excellent method to find out exactly where problems are in the various aspects of a project -- she asks excellent questions."

Training coordinator

"As a result of our work, I feel that training issues have received more of a priority than in the past."

Account Managers, Managed Care

"It looks like you've done great work here! I am certain we will have a very effective training program for account managers with this process."

"That is about the most professional looking layout of a training program I've ever seen. Very concise, well thought out, well constructed, and well presented. I love the format."

Medical Field Liaisons

"I am very impressed with your creativity, thought processes, and in-depth understanding of roles and responsibilities, as well as the issues with new hires."

"I think having a partner will also make a really big difference for new hires, especially if they're new to the industry. We could really help put into perspective the deluge of information that comes their way during training."

Association board members

"Thanks for a SUPERB job on the financial spreadsheets. I am in awe!"

"Great job and congratulations on your success with improving our accounting processes."

Training development professional

"You are definitely a good resource for us, and I enjoyed working with you on our process model."

What we do:

About us
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