We can provide...
Customized guides to departmental/company practices
Policy and procedure manuals
Guided self-study
Examples of past projects
Quick-start guides for laboratory techniques
Deliverables: Documents describing departmental best practice in laboratory techniques such as weighing, pipetting, etc.
Audience: Laboratory scientists
Legal laboratory notebook module
Deliverables: Self-study training module with activities to complete under the guidance of a one-on-one trainer.
Audience: New or transferring laboratory scientists in FDA-regulated work environment
Onboarding guide
Deliverables: Document describing onboarding process and company/departmental policy and procedures.
Audience: New clinical liaison field personnel
Phone and voice mail guide
Deliverables: Document describing policies and procedures for phone and voice mail system.
Audience: Phone system area coordinators
Secretary's policy and procedures manual
Deliverables: Print document organizing policies and procedures in alignment with secretaries' job responsibilities.
Audience: Administrative personnel
Customer relations policy and procedures manual
Deliverables: Research and documentation of procedures for responding to customer complaints and concerns; presented procedures based on an overall pattern for appropriate responses.
Audience: Call center for photo-processing complaints
